FAQ

Q1: How do I place an order?

The ordering process is simple and straightforward, requiring just four steps:

Select Products: Browse our catalog and add your favorite items to the cart.

Fill in Information: Proceed to the checkout page and accurately enter your shipping address and contact details.

Secure Payment: We accept major global credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed directly through a highly encrypted payment gateway without complicated redirects.

Confirm Order: After successful payment, you will immediately receive a confirmation email, and we will then process your order for shipment.

Security Guarantee: We use globally recognized PCI-DSS certified platforms and end-to-end encryption. This means your credit card information is processed directly through a protected financial channel, and our system does not store any sensitive card data, ensuring 100% security for your payment process.

Q2: Is my payment information secure?

Absolutely secure. Protecting your privacy and financial security is our top priority. We employ a dual-protection system:

Global Financial-Grade Standards: Our payment platform is PCI-DSS compliant (Payment Card Industry Data Security Standard), meeting the highest global requirements for payment data security.

Bank-Level Encryption: With SSL/TLS end-to-end encryption, sensitive data such as your credit card number and billing address is encrypted in real time during transmission. Even our backend staff cannot view your private card information, ensuring a worry-free shopping experience.

Q3: Where will my order ship from? How long will delivery take?

All our products are shipped directly from our US Warehouse to ensure quality control and processing efficiency.

Order Processing: After order confirmation (usually within 12 hours of successful payment), we will complete sorting and hand over to the logistics company within 2 business days.

Estimated Delivery Time:

US Domestic Orders: Enjoy expedited shipping with a standard delivery time of 3–5 business days.

International Orders: Typically 7–15 business days, depending on the destination distance and local logistics speed.

Customs Duties & Import Taxes (All-Inclusive Worry-Free Service)

Q4: Will I need to pay additional customs duties or import taxes upon receipt?

No, not at all. To make your cross-border shopping experience as smooth as local shopping, we implement an "all-inclusive" pricing policy:

All Taxes Included: The total amount you pay at checkout includes product costs, international shipping, and any import duties and value-added tax (VAT) applicable in the destination country.

No Hidden Fees: Upon arrival, you will not need to pay any additional fees to customs or the courier. We handle all customs clearance and tax payment procedures.

Worry-Free Receipt: Since we have prepaid all relevant taxes, your package will clear customs more smoothly, truly achieving "what you see is what you get."


Q5: How can I track the real-time status of my order?

We provide fully transparent real-time tracking services:

Email Notification: Once your order is shipped, the system will automatically send a tracking number to your registered email

Account Inquiry: You can log in to your account at any time and check real-time logistics updates in the "Order History" section.

Official Tracking: You can use this tracking number to check the specific location and estimated delivery date of your package on the official websites of carriers such as UPS, DHL, and FedEx.